Frequently Asked Questions

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How long does an order take?

Turnaround times depend on the product and level of customization. Many standard orders can be completed within a few business days. If you have a deadline, let us know and we will do our best to accommodate you.

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Do you offer rush orders?

Yes. Rush service is available on many in-stock items. Contact us directly to check availability and timelines.

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Do you offer discounts for larger orders?

Yes. We provide quantity discounts for schools, sports teams, corporate events, and organizations. Reach out for a custom quote.

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Do you offer engraving on items not purchased from Ross Trophies?

In many cases, yes. We can engrave select customer-supplied items. Please contact us to confirm the material is suitable.

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What materials can you engrave?

We engrave on metal, glass, acrylic, wood, plastic, and granite. If you are unsure, we are happy to advise.

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Do you have discounted items available?

Yes. We have a selection of discounted trophies and awards available in our showroom. Availability may vary, so feel free to contact us.

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What if I am not sure what I need?

That is what we are here for. As a husband and wife team, we take pride in helping our customers choose the right award or engraving solution. If you have questions or need guidance, please reach out. We are always happy to help.